How to use speed dial with Microsoft Teams Voice.
If you're like us, you have at least a few people inside and outside your organisation whom you call regularly. You can make these calls...
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When making a call with Microsoft Teams Voice, you might need to transfer the call to a colleague. However, before you transfer the call, you should probably give your colleague a heads up on what to expect when they answer the call. That's precisely what the 'hold, consult and transfer' feature is for.
Microsoft Teams Voice caters for the above scenario with the hold, consult and transfer feature. The process is built into the Microsoft Teams user interface and occurs without having to navigate to and from multiple windows. You can seamlessly put the call on hold, either speak directly to your colleague or send them and instant message and - when everyone's ready - transfer the call.
See the feature in action in the tutorial below.
As seen in the video above, you can hold, consult and transfer calls using the steps below.
Place a call on hold
Consult with a colleague then transfer
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